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✆ 0161 327 4725 | Mon–Fri 8am–5pm | sales@essentialbathrooms.co.uk | Fast UK Delivery
✆ 0161 327 4725 | Mon–Fri 8am–5pm | sales@essentialbathrooms.co.uk | Fast UK Delivery

Terms of service

Terms of Service

Welcome to Essential Bathrooms! These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. General Conditions

  • Eligibility: You must be at least 18 years old to use our website and services. By using our site, you represent that you are of legal age to form a binding contract.
  • Account Information: You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

2. Orders and Payment

  • Order Acceptance: All orders are subject to acceptance by Essential Bathrooms. We reserve the right to refuse or cancel any order for any reason, including errors in pricing, availability, or product descriptions.
  • Pricing: All prices are listed in GBP (£) and are subject to change without notice. The price charged for a product will be the price in effect at the time your order is placed.
  • Payment: We accept various forms of payment, including credit/debit cards and other methods as indicated on our website. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
  • Tax: Applicable taxes will be added to the total amount of your order. You are responsible for paying all taxes related to your purchase.

3. Shipping and Delivery

  • Shipping Methods: We use drop shipping methods to deliver products directly from our suppliers. Orders placed before 2:30 PM (Monday to Friday) are typically shipped the same day, subject to stock availability.
  • Delivery Times: Delivery times are estimates and are not guaranteed. Essential Bathrooms is not liable for delays caused by the shipping carrier or events beyond our control.
  • Shipping Costs: Shipping costs are calculated at checkout based on the weight and destination of your order. Free shipping is available on most orders over £350 within the UK.

4. Returns and Refunds

  • Return Policy: We offer a 30-day return policy for most items. To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. For more details, please see our Return & Refund Policy.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.

5. Product Descriptions

We strive to provide accurate and up-to-date information on our website. However, we do not warrant that product descriptions, images, or other content are accurate, complete, reliable, current, or error-free. If a product offered by Essential Bathrooms is not as described, your sole remedy is to return it in unused condition.

6. Intellectual Property

  • Ownership: All content on our website, including text, graphics, logos, images, and software, is the property of Essential Bathrooms or its content suppliers and is protected by intellectual property laws.
  • License: We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. Any unauthorized use of our content is prohibited.

7. Limitation of Liability

  • Disclaimer: Essential Bathrooms provides its website and services "as is" and without any warranties, express or implied. We do not guarantee that our website will be error-free, secure, or uninterrupted.
  • Liability: To the fullest extent permitted by law, Essential Bathrooms shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or services.

8. Indemnification

You agree to indemnify, defend, and hold harmless Essential Bathrooms and its affiliates, employees, and suppliers from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your use of our website or violation of these Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website and services after any changes constitutes your acceptance of the new Terms.

11. Termination

We may terminate or suspend your account and access to our website at any time, without prior notice or liability, if you breach any of these Terms.

12. Contact Information

If you have any questions or concerns about these Terms, please contact us:

Thank you for choosing Essential Bathrooms! We appreciate your business and look forward to serving you.