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FREE UK mainland delivery on all AKW products | ✆ 0161 327 4725 | Mon–Fri 8am–8pm · Sat–Sun 8am–5pm | info@essentialbathrooms.co.uk
FREE UK mainland delivery on all AKW products
✆ 0161 327 4725 | Mon–Fri 8am–8pm · Sat–Sun 8am–5pm | info@essentialbathrooms.co.uk

Shipping policy

Shipping Policy

At Essential Bathrooms, we aim to provide a seamless and efficient shopping experience, including prompt and reliable shipping. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website.

1. Shipping Methods

We primarily use drop shipping methods to fulfil our orders, meaning that your items will be shipped directly from our trusted suppliers. This allows us to offer a wide range of products and ensures that you receive the most up-to-date stock and competitive prices.

2. Shipping Times

  • Dispatch & Lead Times: Dispatch cut-off times, lead times and delivery charges vary by supplier and are shown on each product page. Stock availability is confirmed at the point of order.
  • Stock Availability: While we strive to keep our inventory accurate, all orders are subject to stock availability. In the rare event that an item is out of stock, we will notify you promptly and offer alternative options or a refund.

3. Shipping Rates

  • Delivery Charges: Dispatch cut-off times, lead times and delivery charges vary by supplier and are shown on each product page. Stock availability is confirmed at the point of order. The total delivery charge for your order is calculated at checkout.

Free delivery on all AKW products

Every AKW product we sell comes with free delivery to UK mainland addresses. AKW stock items ordered before 2pm are dispatched the same working day for next working day delivery. Stock availability is confirmed at the point of order. Deliveries to the Scottish Highlands, islands and Northern Ireland may carry a surcharge — we'll contact you before dispatch if so.

4. Shipping Locations

Our checkout is for UK mainland addresses. We can arrange delivery to Ireland, Europe, the USA and elsewhere on request – see our International Delivery page.

5. Order Tracking

Once your order has been shipped, you may receive a confirmation email with tracking information. You can use this information to monitor the delivery status of your order.

6. Delivery Issues

  • Incorrect Address: Please ensure that your shipping address is correct when placing your order. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
  • Failed Delivery Attempts: If a delivery attempt fails due to an incorrect address or the recipient being unavailable, it may result in additional shipping charges.
  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately at info@essentialbathrooms.co.uk. We will work with the carrier to resolve the issue and ensure you receive your order.

7. Delivery Delays

While we strive to deliver your order on time, there may be occasional delays due to unforeseen circumstances such as extreme weather, supplier issues, or other factors beyond our control. We will keep you informed of any significant delays and work to get your order to you as quickly as possible.

8. Contact Us

If you have any questions or concerns about our Shipping Policy or need assistance with your order, please contact us:

Thank you for shopping with Essential Bathrooms! We appreciate your business and look forward to serving you.