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✆ 0161 327 4725 | Mon–Sun 8am–10pm | sales@essentialbathrooms.co.uk | Fast UK Delivery
✆ 0161 327 4725 | Mon–Fri 8am–5pm | sales@essentialbathrooms.co.uk | Fast UK Delivery

Shipping policy

Shipping Policy

At Essential Bathrooms, we aim to provide a seamless and efficient shopping experience, including prompt and reliable shipping. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website.

1. Shipping Methods

We primarily use drop shipping methods to fulfil our orders, meaning that your items will be shipped directly from our trusted suppliers. This allows us to offer a wide range of products and ensures that you receive the most up-to-date stock and competitive prices.

2. Shipping Times

  • Next-Day Shipping: Orders placed before 2:30 PM (Monday to Friday) are typically processed and shipped the same day, with an estimated delivery on the next business day. This is subject to stock availability.
  • Orders After 2:30 PM: Orders placed after 2:30 PM or on weekends and public holidays will be processed on the next business day.
  • Stock Availability: While we strive to keep our inventory accurate, all orders are subject to stock availability. In the rare event that an item is out of stock, we will notify you promptly and offer alternative options or a refund.

3. Shipping Rates

  • Free Shipping: We offer free next-day delivery on most orders over £350 within the UK. However, some products are exempt from this. The shipment cost will be calculated at checkout.
  • Standard Shipping: For orders below £350, standard shipping rates apply, which will be calculated at checkout based on the weight and destination of your order.

4. Shipping Locations

We currently ship to addresses within the UK mainland. Unfortunately, we do not ship to PO boxes or internationally at this time.

5. Order Tracking

Once your order has been shipped, you may receive a confirmation email with tracking information. You can use this information to monitor the delivery status of your order.

6. Delivery Issues

  • Incorrect Address: Please ensure that your shipping address is correct when placing your order. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
  • Failed Delivery Attempts: If a delivery attempt fails due to an incorrect address or the recipient being unavailable, it may result in additional shipping charges.
  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately at info@essentialbathrooms.co.uk. We will work with the carrier to resolve the issue and ensure you receive your order.

7. Delivery Delays

While we strive to deliver your order on time, there may be occasional delays due to unforeseen circumstances such as extreme weather, supplier issues, or other factors beyond our control. We will keep you informed of any significant delays and work to get your order to you as quickly as possible.

8. Contact Us

If you have any questions or concerns about our Shipping Policy or need assistance with your order, please contact us:

Thank you for shopping with Essential Bathrooms! We appreciate your business and look forward to serving you.