Frequently Asked Questions

All AKW products come with FREE UK mainland delivery. For other brands, the delivery charge is shown at checkout before you pay.

We deliver to UK mainland addresses. Deliveries to the Scottish Highlands, islands and Northern Ireland may carry a surcharge. We'll contact you before dispatch if so.

Lead times vary by brand and are shown on each product page. AKW stock items ordered before 2pm are dispatched the same working day for next working day delivery. Stock availability is confirmed at the point of order.

AKW orders can be collected free of charge from the AKW Trade Counter in Droitwich (Mon–Fri, 8am–5pm). Choose "Pickup" at checkout. We'll email you your collection reference and date, which you'll need to quote at the gate.

Our checkout is UK-only, but we can often arrange overseas delivery. Contact us with your order and address, and we'll give you a delivery quote and lead time.

Check your delivery when it arrives, and tell us about any damage or wrong items within 24 hours of delivery so we can put it right quickly.

Yes, within 28 days. Unwanted items carry a collection charge, and if the item isn't in its original packaging there may also be a restocking charge. These vary by brand, so contact us first and we'll confirm the cost before arranging collection.

Contact us within 24 hours of delivery and we'll arrange a replacement at no cost to you.

You can pay by card or PayPal. Any other options available are shown at checkout.

Yes. Call us on 0161 327 4725 or WhatsApp us on 07757 101 024 and we'll take your order or answer any questions first.

Most items are supplied direct from the manufacturer. Stock availability is confirmed at the point of order, and we'll contact you straight away if there's any delay.

Yes. Our team can help you choose the right tray, former, screen or fittings for your project. Call, WhatsApp or email us using the details below.

Many products may qualify for UK VAT relief. Eligibility conditions apply. Contact us to check whether your order qualifies, and we'll send you the declaration form to complete.

Yes. Apply through our Trade Accounts page. Once approved, you'll get 5% off eligible products automatically when signed in. Some ranges are excluded.